Frequently Asked Questions
Frequently Asked Questions
Once invited to join the community, how soon can a resident move in?
Usually the applicant can move in immediately upon the completion of the exploratory visit.
Will I have my own room?
Yes. At CooperRiis, all residents have private bedrooms and ensuite bathrooms.
My family member has substance abuse issues combined with his/her mental illness.
Can you help?
CooperRiis supports individuals with a primary psychiatric diagnosis. We ask those struggling with an addiction to have at least 30 days of sobriety before joining our community. As with all of our guidelines, this is individualized and we encourage you to speak with an admissions staff member to discuss specifics.
Who can attend CooperRiis?
Adults, aged 18 and above come to CooperRiis with a variety of mental health challenges, including (but not limited to) schizophrenia or schizo-affective disorder, thought disorders and mood disorders, including bipolar disorder, major depressive or anxiety disorder and personality disorders, including borderline and avoidant personality disorders. We suggest alternative programs for individuals currently at imminent risk of self-harm or harm to others, individuals struggling currently from an eating disorder requiring constant monitoring or individuals currently abusing drugs or alcohol.
How long is the average stay?
The length of a resident’s stay is highly individualized and depends on their specific needs and challenges. Residents may next transition to our Community Program. We currently have 12 homes with 3-5 bedrooms in Asheville, Mill Spring and Tryon, NC. Staffing may be full-time or daytime depending on the persons level of independence.
What is the role of the family member?
We strongly advocate for family participation in the individual’s recovery process. Once necessary releases (allowing us to share confidential information) are authorized by the resident or guardian, our staff will contact families by email or phone to give regular updates on progress being made.
In addition to regular communication, we host twice-yearly Family Education Weekends for all families of current residents and community members. Our therapists may also provide family therapy when helpful. We invite all resident families to take part in our eight-week online Family Education Program as well.
What happens when residents complete their recovery on campus?
Many of our main campus residents move into our Community Program. We provide those who choose to return home with a transition plan and help schedule appointments with area psychiatrists and therapists.
Do you accept insurance?
CooperRiis is not an in-network provider with any insurance carrier and therefore does not bill insurance. We do however suggest a third party billing and utilization management company, SJ Health Insurance Advocates, that will work with our residents and their families directly to help secure insurance reimbursement using the resident’s out of network insurance benefits when applicable. We encourage all residents and families to review their insurance benefits with SJ Health Insurance Advocates to see if reimbursement is possible.
If you have any further questions our admissions team is available Monday through Friday from 8:00am until 5:00pm Eastern Standard time to answer your calls. Our team can be reached via email, phone, or fax:
firstname.lastname@example.org | 828.894.7140 phone | 828.894.7111 fax