Frequently Asked Questions
Adults, aged 18 and above come to CooperRiis with a variety of mental health challenges, including (but not limited to) schizophrenia or schizo-affective disorder, thought disorders and mood disorders, including bipolar disorder, major depressive or anxiety disorder and personality disorders, including borderline and avoidant personality disorders. We suggest alternative programs for individuals currently at imminent risk of self-harm or harm to others, individuals struggling currently from an eating disorder requiring constant monitoring or individuals currently abusing drugs or alcohol.
Usually the applicant can move in immediately upon the completion of the exploratory visit.
Yes. At CooperRiis, all residents have private bedrooms and ensuite bathrooms.
Smoking is allowed in designated areas. Both our campuses are vape free.
Can you help?
CooperRiis supports individuals with a primary psychiatric diagnosis. We ask those struggling with an addiction to have at least 30 days of sobriety before joining our community. As with all of our guidelines, this is individualized and we encourage you to speak with an admissions staff member to discuss specifics.
The length of a resident’s stay is highly individualized and depends on their specific needs and challenges. Residents may next transition to our Community Program. We currently have 12 homes with 3-5 bedrooms in Asheville, Mill Spring and Tryon, NC. Staffing may be full-time or daytime depending on the persons level of independence.
We strongly advocate for family participation in the individual’s recovery process. Once necessary releases (allowing us to share confidential information) are authorized by the resident or guardian, our staff will contact families by email or phone to give regular updates on progress being made.
In addition to regular communication, we host twice-yearly Family Education Weekends for all families of current residents and community members (currently paused due to the CORONA virus*). Our therapists may also provide family therapy when helpful. We invite all resident families to take part in our eight-week online Family Education Program as well.
*We will be offering our Family Education Program virtually in August of 2020.
Yes. Here at CooperRiis we welcome all LGBTQIA+ community members. We are consistently supportive and inclusive of all our residents, regardless of race, gender, sexual orientation, gender orientation, or any other identifiable factors. If you or a loved one are Lesbian, Gay, Bisexual, Pansexual, Trans or gender diverse, Queer and/or questioning, Intersexed, Agender, Asexual and or consider yourself an Ally to the community, you will find a safe, affirming and supportive healing community here at CooperRiis; free of judgement and prejudice.
How we support this:
CoopreRiis recognizes the needs and or preferences of LGBTQIA+ residents and ensures that those needs are being met wherever possible.
CooperRiis Staff attend inclusivity trainings and as an organization has an inclusivity/diversity task force.
Our milieu is updated regularly of our LGBTQIA+ resident community and encouraged to be sensitive and inclusive.
CooperRiis has a zero-tolerance rule if harassment occurs; acknowledgement and remediation is set into action immediately.
CooperRiis offers all private bedrooms-program wide.
CooperRiis offers either private or semi-private baths at residential level.
CooperRiis has gender-inclusive community restrooms in common shared areas.
Many of our main campus residents move into our Community Program. We provide those who choose to return home with a transition plan and help schedule appointments with area psychiatrists and therapists.
CooperRiis is not an in-network provider with any insurance carrier and therefore does not bill insurance. We do however suggest a third party billing and utilization management company, SJ Health Insurance Advocates, that will work with our residents and their families directly to help secure insurance reimbursement using the resident’s out of network insurance benefits when applicable. We encourage all residents and families to review their insurance benefits with SJ Health Insurance Advocates to see if reimbursement is possible.